At Purple Passion Creations 24, we take pride in delivering your handmade skincare products safely and on time. Please review our shipping and delivery policy below:
📦 Order Processing Time
- All orders are processed within 5–7 business days (excluding weekends and holidays).
- Custom or large batch orders may take additional time; we will contact you with an estimated timeframe if applicable.
🚚 Shipping Methods & Rates
- We ship via USPS / UPS / FedEx .
- Shipping rates are calculated at checkout based on your location and the size/weight of your order.
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🏠 Local Delivery
- Local delivery is available within 10 miles of 20002 for a flat fee of $10 or free for orders over $100.
- Deliveries are made within [1–3 business days] of order processing.
- You’ll receive a text or email to coordinate drop-off. Please ensure someone is available to receive the package or designate a safe place.
🌎 Domestic & International Shipping
- We currently ship to [list countries or say "U.S. only"].
- International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer.
📍Tracking & Delivery
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- Delivery time depends on your location, typically 3–7 business days for U.S. orders.
📬 Delays & Issues
- We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping addresses provided by the customer.
- If your package is lost or arrives damaged, please contact us within 5 days of delivery at [email protected], and include photos if applicable.
🧴 Warm Weather Shipping (for skincare)
- During hot months, we take care to package products that may melt (e.g., body butters) with insulation when needed. However, we are not responsible for melting once the package is delivered. Please retrieve packages promptly from mailboxes or porches.